Continual Service Improvement                                                           Work in Progress

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Introduction

This page lists all of the elements in the ITIL V3 Foundations syllabus that relate to Continual Service Improvement

02-10 Goals and Objectives (FB)

02-11 Value of Continual Service Improvement (FB)

04-8 PDCA Cycle

04-9 CSI Model

04-10 Understand the role of measurement

04-10 Explain the following key elements:

Business Value (FB)

Baselines (FB)

Metrics (FB)

Technology (FB)

Process (FB)

Service (FB)

05-9 Explain the Role, Objectives, Organizational Structures, Staffing, and Metrics for: (FB)

7-Step Improvement Process (FB)

03 Define and Explain

03-5 Role of Governance (FB)

03-6 Business Case (FB)

03-7 Risk

See Also

References

Working notes