Introduction                                                          Work in Progress

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Introduction

This page lists all of the elements of the ITIL V3 Foundations syllabus that are general and introductory in nature.

01-1 Good Practice

01-2 Services Defined

01-3 Service Management as a Practice

01-4 Functions, Roles, Processes

01-5 Process Model

01-6 Process Characteristics

02-1 Service Lifecycle

02-2 Lifecycle Framework

07-1 Account for the Role and the Responsibilities of the:

Process Owner

Service Owner

07-2 Recognize and Explain the RACI model

09-1 Qualification Scheme

See Also

References

Working notes